Teenage hoodlums (whom we KNOW have been pocketing things) in Sephora are shocked that we're closed, at 10pm (later than usual, for holidays). Girl, to Rachel: You mean like in 5 minutes?
R: No, like we've been closed for 15 minutes.
Are you serious?
R: Serious as a heart attack.
This is really only funny if you know Rachel. She's the model customer service girl!
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